Question 1

How do I place an order?

Accepted Answer

Browse our catalogue, select a phone or accessory, add it to your cart, and proceed to checkout. You will need to verify your phone number via OTP to complete the purchase.

Question 2

Can I order multiple phones?

Accepted Answer

Since each preowned phone is a unique unit, you can add only one of each preowned phone to your cart. Brand-new phones, accessories, and gadgets can be ordered in quantities up to 10.

Question 3

Can I cancel my order?

Accepted Answer

Yes, orders can be cancelled before they are dispatched. Once shipped, you will need to initiate a return after delivery.

Question 4

What payment methods do you accept?

Accepted Answer

Place your order with our team by WhatsApp, phone, or email. We will confirm product availability and delivery details with you.

Question 5

Are prices inclusive of GST?

Accepted Answer

Yes, all prices displayed on Microfone are inclusive of applicable GST. The price you see is the price you pay.

Question 6

Is Cash on Delivery available?

Accepted Answer

COD availability depends on your pincode and order value. If available, it will be shown as an option at checkout.

Question 7

How long do refunds take?

Accepted Answer

Once approved, refunds are processed within 5–7 business days using the payment method agreed with our support team.

Question 8

How is the buyback price determined?

Accepted Answer

The price depends on the device model, age, condition, and current market value. Our algorithm provides a fair and transparent quote based on these factors.

Question 9

How long does delivery take?

Accepted Answer

Standard delivery takes 3–7 business days depending on your location. Metro cities typically receive orders in 3–4 days.

Question 10

Do you offer free shipping?

Accepted Answer

Yes, shipping is free on all orders above ₹999. A flat fee of ₹99 applies to orders below this amount.

Question 11

How do I track my order?

Accepted Answer

Once shipped, you will receive a tracking link via SMS and email. You can also track your order from the My Orders section in your account.

Frequently Asked Questions

Ordering

Payment

Returns & Refunds

Sell Your Phone

Warranty

Delivery

Still have questions?

Frequently Asked Questions

Ordering

Payment

Returns & Refunds

Sell Your Phone

Warranty

Delivery

Still have questions?

Frequently Asked Questions

Ordering

How do I place an order?

Can I order multiple phones?

Can I cancel my order?

Payment

What payment methods do you accept?

Are prices inclusive of GST?

Is Cash on Delivery available?

Returns & Refunds

What is the return policy?

How long do refunds take?

Sell Your Phone

How can I sell my old phone on Microfone?

How is the buyback price determined?

Warranty

Do preowned phones come with warranty?

How do I claim warranty?

Delivery

How long does delivery take?

Do you offer free shipping?

How do I track my order?

Still have questions?

Frequently Asked Questions

Ordering

How do I place an order?

Can I order multiple phones?

Can I cancel my order?

Payment

What payment methods do you accept?

Are prices inclusive of GST?

Is Cash on Delivery available?

Returns & Refunds

What is the return policy?

How long do refunds take?

Sell Your Phone

How can I sell my old phone on Microfone?

How is the buyback price determined?

Warranty

Do preowned phones come with warranty?

How do I claim warranty?

Delivery

How long does delivery take?

Do you offer free shipping?

How do I track my order?

Still have questions?