Information We Collect
When you use Microfone, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping address, and billing details provided during account registration or checkout.
- Device Information: IMEI number, device model, and condition details when you sell or trade a device.
- Usage Data: Pages visited, time spent on pages, browser type, IP address, and referring URLs collected automatically.
- Payment Information: Payment details processed securely through our payment partner. We do not store your full card details.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and customer support communications via SMS and email
- Verify device details for buy-back and trade-in transactions
- Improve our website, products, and services
- Comply with legal obligations and prevent fraud
How We Protect Your Information
We implement industry-standard security measures to safeguard your personal data. These include SSL encryption across all pages, secure server infrastructure hosted on trusted cloud providers, and restricted access controls ensuring only authorised personnel can access sensitive information. While no method of electronic transmission is 100% secure, we strive to protect your personal data to the best of our ability.
Third-Party Services
We use the following third-party services that may collect or process your data:
- Stripe — Payment processing. Your payment information is handled directly by Stripe under their privacy policy.
- Resend — Transactional email delivery (account verification, password reset, contact form). Your email address is shared with Resend for these purposes.
- Shipping Partners — Your name, address, and phone number are shared with logistics partners for order delivery.
Your Rights
Under applicable Indian law, you have the right to:
- Access, correct, or delete your personal data
- Opt out of promotional and marketing communications at any time
- Request a copy of the data we hold about you
- Withdraw consent for data processing where applicable
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@microfone.in.